The IT managers are still cautious with the introduction of cloud solutions for mission-critical applications in Germany. This shows the special analysis “Contact Center as a Service from a German perspective,” the multi-client study by Pierre Audoin Consulting (PAC) on “jobs in the cloud”, which was supported by Interactive Intelligence.
Here just contact center predestined to become a service based in the cloud. Seasonal fluctuations and peak loads, which are in contact centers to business as usual, can be intercepted economically by the high scalability and flexibility. Cloud technology offers maximum functionality with minimal capital expenditure and efficient resource utilization. “Many companies are the cloud compared to generally positive. But security concerns slow down the introduction of advanced cloud solutions, “explains Dr. Andreas Stiehler, principal analyst at PAC. “Providers must therefore provide suitable concepts if they want to succeed with their cloud offering.”
The subject of data protection has increased since the NSA affair again in importance. How can it be explained that 66 percent of medium and large German companies rely on a single data center in Germany. “The issues of security and privacy play into discussions with the customer always a big role,” says Wolfhart Krischke, Director of Interactive Intelligence in Germany.
The CCW 2015 Estrel Convention Center Berlin from 24 to 26 February 2015 Interactive Intelligence provides its solutions under the motto ‘cloud – but secure’ before. Visitors can even learn the advanced solutions from Interactive Intelligence at the booth in Hall 4, H16 / J15.