particularly trustful cooperation does not appear in the face of mass treatment: Nearly three-quarters of IT decision makers even fear that their cloud provider conceals problems that can affect the speed of your own applications. This is the result of a study by the market research Research in Action, which has commissioned the software vendor Compuware. The guarantees providers in their service level agreements (SLA) to purchase and hold the majority of respondents to be inadequate.
“Most vendors provide simple availability guarantees “says analyst Thomas Mendel. “But it does not close on the performance, but which is particularly crucial in applications such as online shops.”The discomfort, the user has another reason. “When you outsource you have previously negotiated for weeks about the SLAs,” explains Christian Runte, partner in the law firm CMS Hasche Sigle in Munich. “Now, some providers may allow, the conditions simply to dictate.” For IT Manager this is a paradigm shift: If they want to use the services of Google Co. in claim, they have to accept their conditions. In return, the contracts are terminable at any time. “If the quality is not right, you can quickly switch to the competition,” said Runte. To check the quality, companies must measure the power obtained from the cloud. IT service providers such as CA Technologies, Dell and Compuware see this as a growing market for software to speed testing. “In our own data centers can be server performance measured directly. In public cloud environments, one has the infrastructure but no access and must be directly linked to applications,” said Compuware consultant Daniel Kaar. The solution are called agents that are docked installed on standard software in the cloud environments – and henceforth measure about response times and the capacity consumption. From the data not only be inferred, as it is with the performance, noted Kaar. The target customer is also weaknesses in their own software to find.