At Deutsche Telekom, it comes again and again for months to massive disruptions in the Internet telephony. The connections are temporarily hours not reach, also calls may not be possible, reports the “Münchner Merkur”. Especially last Thursday and Sunday came it accordingly to the disturbances.
The IP technology that will replace the current analogue and ISDN connections by the year 2018, promoted by the company as a future technology. 3.1 million customers are according to the report already switched.
“meltdown” for the telecom
Telecommunications experts consider the margins for a “meltdown” for the company. Hundreds of thousands of customers could be affected by the outages. “Deutsche Telekom has a real problem if now such interference even in the early stages of transitioning. Customer confidence is dwindling – and deservedly so, “said Urs Mansmann of the Computerzeitschrit” c’t “the sheet
In an online opinion reacts Gero Niemeyer, chief of customer service, the persistent problems.. He confirmed the interference of the IP-telephony and calls communication problems between individual components of the Voice-Over-IP system as a cause for the extensive downtime. This walk the registrations of routers lost and it is no longer possible to make calls via the fixed network.
Niemeyer stressed that Internet and television have no problems. Affected can check the website telecoms helps. On the hotline but was facing a long wait, because three times more calls reach the Telekom as usual, says Niemeyer.
Now look for the Telekom together with the network provider Ericsson in a newly established Task Force, the causes of the breakdown . When the disturbances will be resolved remains to be seen
Telecom:. Fault is corrected, errors localized
Against 18.45 clock announced a Telekom spokesman told ABC Online, the Voice-Over-IP platform run stable again. Internet and television were affected at any time. This demonstrates that the telecoms have no fundamental IP problem
Together with the system provider Ericsson now is the source of error on the Voice-over-IP platform also been discovered. Between the individual components of the Voice over -IP system there had been communication problems. This partially registrations of customer routers were lost and the affected customers could no longer call at this moment. Through measures such as a new software communication between the various system components is, however, now stabilized. Also the auto-enrollment process for customers routers within the system was adjusted.
As the Telekom spokesman stressed, run parallel to these repair efforts continue a comprehensive error analysis with manufacturers to identify further potential for optimization and the system contribute. This will be done under a special task force that worked around the clock on the topic.
Still single disorder?
If individual connections still be disturbed, so could is this be a result of the impairment of Voice-over-IP system. In these cases, the Telekom advises customers should disconnect the router for two minutes Power. If this does not help, the persons concerned should contact the telecom service.
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