– The “Intelligent Services Platform” from Egencia offers customers a personalized and easy management of business
MUNICH, May 21, 2014 / PRNewswire / – Egencia continues its” Intelligent Services Platform “(ISP) in Europe. This has the corporate travel management company in the Expedia Group today announced at a panel discussion on the future of business travel management in the context of the PhoCusWright Conference in Europe Dublin.
Logo – http://photos.prnewswire.com/prnh/20140204/CG57655LOGOPrice Promise investing heavily in its technology to provide its customers with an improvement of the online and offline experience, explains Christophe Peymirat, Senior Vice President for Europe and the Asia-Pacific region with Egencia. The aim is to further simplify the business travel management and more productive.
“The perfect matching of offline and online services through mobile devices, desktop PC and phone, we want to offer our customers a personalized and easy manage their trips offer “Peymirat performs.” Because we develop our own technology to Egencia Gets sees in a unique position to combine advanced telephony technology with our own booking solutions. a traveler or a travel coordinator at, is our travel consultants not only its phone number displayed, but they may welcome the caller by name and quickly access the latest travel routes, known preferences and internal company travel policy. For our customers this means not only a simpler and faster Managing Changes and complicated journey processes but also a personal consultation. “Egencia ISP in the coming weeks in nine customer service centers in Germany (Munich), France (Paris Marseille , Tourcoing, Lyon ), United Kingdom ( London Manchester ), Belgium (Brussels) and Switzerland (Zurich).
integration of technology-based services in Egencia’s proprietary platform
The customer Egencia change in 20 percent of cases, their itinerary and often require these changes to the support of the customer service agent. In order to improve this service for its customers, Egencia joined his company-specific booking technology with an advanced telephone service. So automatically opens on the screen of the travel consultant now an info window when a call is received. This allows the customer service agent Egencia welcome the traveler the same name, immediate access to their profile and help you adjust the travel details.
The platform is already available for customers in North America online. In Europe, ISP was first in Egencia Customer Service Center in Paris introduced and has already improved the service experience for many customers. Nathalie Covaneiro , facilities and HSE Manager at Eneria says: “Egencia our travelers always provided an excellent tailored and personalized service through website, customer service and mobile platforms. Now, when one of our travelers Egencia calls, the agent recognizes immediately who it is and it may access the profile. This saves time of the trip makes travel management more effectively, and allows our travelers to be more productive. “
Immediate assistance during always to HandAlso, customers who already use the recently introduced trip Navigator App Egencia benefit from ISP. Through the “Click-to-Call” service is the personal customer service agent and the associated immediate and personalized service for the caller always just a click away.
Egencia trip Navigator is now available for download on iTunes for devices with iOS operating system is ready and will soon be available on Google Play for devices with Android operating system. Even non-customers Egencia can download the app and test it using the “Browse” on the login screen
Peymirat has participated in the panel discussion “Future unknown: The changing landscape of business travel.” (Unknown future – business in transition) on the PhoCusWright Conference in Europe Dublin on May 21, 2014 at 12:15 clock participated.
About Egencia
Egencia is a leading business travel management company with extensive service, which delivers vital technology for business and expert service on site for more than 10 000 customers in more than 60 countries worldwide. As part of Expedia (NASDAQ: EXPE), the world’s largest online travel company, Egencia provides future-oriented solutions that allow customers to compliance and savings in their travel program and respond to the specific needs and requirements of the modern business traveler. For more information, visit the website www.egencia.de or on Twitter @ EgenciaDE.
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